Find a branch


Mbabane Branch

Physical Address
1st House
Betfusile Street
Mbabane

Postal Address
PO Box 1337
Mbabane
Swaziland

Telephone Number: +268 2404 1961/5
Fax Number: +268 2404 4535
Branch 6-Digit Code: 280164

Corporate Place Branch

Physical Address
Corporate Place
2nd Floor
Swazi Plaza

Postal Address
PO Box 261
Eveni
H103

Telephone Number: +268 2404 3431
Fax Number: +268 2404 3121
Branch 6-Digit Code: 281264

The Gables Agency

Physical Address
Gables Shopping Complex
Shop No 3
Ezulwini

Postal Address
PO Box 308
Matsapha
Swaziland

Telephone Number: +268 2416 2777
Fax Number: +268 2416 2804
Branch 6-Digit Code: 281064

Matsapha Branch

Physical Address
Lot 171
1st Avenue
Matsapha

Postal Address
PO Box 308
King Mswati III Avenue
Matsapha

Telephone Number: +268 2518 7570/5
Fax Number: +268 2518 7805
Branch 6-Digit Code: 281064

Mahhala Agency

Physical Address
Lot 445
Matsamo Shopping Complex
Matsapha

Postal Address
PO Box 308
Matsapha
Swaziland

Telephone Number: +268 2518 7611
Fax Number: +268 2518 7525
Branch 6-Digit Code: 281064

Manzini Branch

Physical Address
Makabongwe House
Nkoseluhlaza Street
Manzini

Postal Address
PO Box 645
Manzini
Swaziland

Telephone Number: +268 2505 3181/5
Fax Number: +268 2505 3188
Branch 6-Digit Code: 282064

Bhunu Mall Agency

Physical Address
Bhunu Mall Shopping Complex
Shop No U16
Ngwane Street
Manzini

Postal Address
PO Box 645
Manzini
Swaziland

Telephone Number: +268 2505 7950/1
Fax Number: +268 2505 7972
Branch 6-Digit Code: 282064

Big Bend Branch

Physical Address
Shop No 1
Matata Shopping Complex
Big Bend

Postal Address
PO Box 2
Matata
Swaziland

Telephone Number: +268 2364 6000/5
Fax Number: +268 2364 6006
Branch 6-Digit Code: 286064

Nhlangano Agency

Physical Address
Plot 239/240
4th Street
Nhlangano

Postal Address
Private Bag 5
Nhlangano
Swaziland

Telephone Number: +268 2207 9321
Fax Number: +268 2207 9327
Branch 6-Digit Code: 282164

Pigg's Peak Branch

Physical Address
15 Mambo House
Evelyn Baring Street
Piggs Peak

Postal Address
PO Box 464
Piggs Peak
Swaziland

Telephone Number: +268 2437 1900/3
Fax Number: +268 2437 1894
Branch 6-Digit Code: 282364

Siteki Branch

Physical Address
Plot 127
Jacaranda Avenue
Siteki

Postal Address
PO Box 602
Siteki
Swaziland

Telephone Number: +268 2343 4393
Fax Number: +268 2343 4416
Branch 6-Digit Code: 286064

Simunye Branch

Physical Address
Simunye Plaza
Shop No 38B
Simunye

Postal Address
PO Box 357
Simunye
Swaziland

Telephone Number: +268 2383 8601
Fax Number: +268 2416 2804
Branch 6-Digit Code: 283164

News + insights

News

Disputes


Contact details


Debit card disputes call centre

087 577 4444


Dispute forms

Download and complete the relevant document(s) to report a dispute

Dispute form [0.790 KB]

Report incident


Contact details

Telephone number
+268 2518 4637


Email
callcentreswz@fnb.co.za


Other important numbers

Identity theft

Online fraud

SIM swap

ATM security

Card skimming

Shoulder surfing

Scams

Lost or stolen cards

ATM security


Contact details

Telephone number
+268 2518 4637


Email
callcentreswz@fnb.co.za

Card skimming


Contact details

Telephone number
+268 2518 4637


Email
callcentreswz@fnb.co.za

Online fraud


Contact details

Telephone number
+268 2518 4637


Email
callcentreswz@fnb.co.za

Shoulder surfing


Contact details

Telephone number
+268 2518 4637


Email
callcentreswz@fnb.co.za

Identity theft


Contact details

Telephone number
+268 2518 4637


Email
callcentreswz@fnb.co.za

Scams


Contact details

Telephone number
+268 2518 4637


Email
callcentreswz@fnb.co.za

Lost or stolen cards


Contact details

Telephone number
+268 2518 4637


Email
callcentreswz@fnb.co.za

SIM swap


Contact details

Telephone number
+268 2518 4637


Email
callcentreswz@fnb.co.za

Examples of dispute cases


  • Your account is debited for a transaction that was declined at the point of sale and paid for by another means (e.g. in cash). Please present a copy of the proof of payment indicating the method of payment used.
  • A dispute should be raised if your account is debited for the same purchase twice (duplicated transaction).
  • Your account is debited for a cash withdrawal at an ATM other than an FNB ATM (Saswitch). The ATM did not pay out, or short-paid you.

Disputes


Your right to disagree

Disputes are not fraudulent by nature but are a disagreement between a customer, a service provider or supplier of goods purchased and the bank. In dispute cases a customer has consented to a transaction taking place, they are not victims of fraud.

Examples of dispute cases


Examples of disputes

Your account is debited for a transaction that was declined at the point of sale and paid for by another means (e.g. in cash). Please present a copy of the proof of payment indicating the method of payment used.