Find a branch


Mbabane Branch

Physical Address
1st House
Betfusile Street
Mbabane

Postal Address
PO Box 1337
Mbabane
Swaziland

Telephone Number: +268 2404 1961/5
Fax Number: +268 2404 4535
Branch 6-Digit Code: 280164

Corporate Place Branch

Physical Address
Corporate Place
2nd Floor
Swazi Plaza

Postal Address
PO Box 261
Eveni
H103

Telephone Number: +268 2404 3431
Fax Number: +268 2404 3121
Branch 6-Digit Code: 281264

The Gables Agency

Physical Address
Gables Shopping Complex
Shop No 3
Ezulwini

Postal Address
PO Box 308
Matsapha
Swaziland

Telephone Number: +268 2416 2777
Fax Number: +268 2416 2804
Branch 6-Digit Code: 281064

Matsapha Branch

Physical Address
Lot 171
1st Avenue
Matsapha

Postal Address
PO Box 308
King Mswati III Avenue
Matsapha

Telephone Number: +268 2518 7570/5
Fax Number: +268 2518 7805
Branch 6-Digit Code: 281064

Mahhala Agency

Physical Address
Lot 445
Matsamo Shopping Complex
Matsapha

Postal Address
PO Box 308
Matsapha
Swaziland

Telephone Number: +268 2518 7611
Fax Number: +268 2518 7525
Branch 6-Digit Code: 281064

Manzini Branch

Physical Address
Makabongwe House
Nkoseluhlaza Street
Manzini

Postal Address
PO Box 645
Manzini
Swaziland

Telephone Number: +268 2505 3181/5
Fax Number: +268 2505 3188
Branch 6-Digit Code: 282064

Bhunu Mall Agency

Physical Address
Bhunu Mall Shopping Complex
Shop No U16
Ngwane Street
Manzini

Postal Address
PO Box 645
Manzini
Swaziland

Telephone Number: +268 2505 7950/1
Fax Number: +268 2505 7972
Branch 6-Digit Code: 282064

Big Bend Branch

Physical Address
Shop No 1
Matata Shopping Complex
Big Bend

Postal Address
PO Box 2
Matata
Swaziland

Telephone Number: +268 2364 6000/5
Fax Number: +268 2364 6006
Branch 6-Digit Code: 286064

Nhlangano Agency

Physical Address
Plot 239/240
4th Street
Nhlangano

Postal Address
Private Bag 5
Nhlangano
Swaziland

Telephone Number: +268 2207 9321
Fax Number: +268 2207 9327
Branch 6-Digit Code: 282164

Pigg's Peak Branch

Physical Address
15 Mambo House
Evelyn Baring Street
Piggs Peak

Postal Address
PO Box 464
Piggs Peak
Swaziland

Telephone Number: +268 2437 1900/3
Fax Number: +268 2437 1894
Branch 6-Digit Code: 282364

Siteki Branch

Physical Address
Plot 127
Jacaranda Avenue
Siteki

Postal Address
PO Box 602
Siteki
Swaziland

Telephone Number: +268 2343 4393
Fax Number: +268 2343 4416
Branch 6-Digit Code: 286064

Simunye Branch

Physical Address
Simunye Plaza
Shop No 38B
Simunye

Postal Address
PO Box 357
Simunye
Swaziland

Telephone Number: +268 2383 8601
Fax Number: +268 2416 2804
Branch 6-Digit Code: 283164

News + insights

News

Card skimming

What you need to know

This is the illegal duplication of your bank card to clone it for use by perpetrators.

For example, your card is swiped on a card reader device that downloads your card details. These details are then used to create a duplicate card. This usually occurs when your card leaves your sight, e.g., at restaurants and petrol stations, or at a store participating in syndicate-related activities.

What can I do?

 
  • Don't let the card out of your sight when making payments.
  • Do not choose the same PIN for all of your credit, cheque or debit cards, so that if you lose one, the others will still be safe.
  • Review your account statements on a regular basis; query disputed transactions immediately.
  • Always check transaction slips for correct purchase amounts before you sign them and check them against your statement.
  • Read your card details when it is given back to you after every purchase.
  • Shred your card receipts before discarding them.

Shoulder surfing

Watch your back

This is when someone physically observes you as you enter your financial and personal information.

Example of shoulder surfing:

Your details (personal, banking, PIN) are stolen by another individual peering or watching your keystrokes while your are at an ATM or behind your PC.

Below are guidelines to protect you when using online banking, ATM and the internet.

Guard against shoulder surfing

 

Do

  • Always be aware of the people around you when entering or accessing your personal information.
  • Shield the keypad while entering your PIN.
  • Use the reflector mirrors at ATMs to observe people who are in close proximity to you.

 

  • Where possible, when using personal devices, find an area where you can sit or stand with your back to the wall.
  • Change passwords and PINs immediately if you suspect that someon has observed you entering that information.

Don't

  • Don't continue conversations with people when you are entering/typing passwords or PINs.
  • Don't verbalise passwords or PINs.

 

  • Don't expose your card numbers as people can memorise or take photos and videos of them.
  • Avoid long queues and busy areas to reduce the number of people who have the opportunity to shoulder surf.

What you need to know about

Lost or stolen cards

If any one of your bank cards has been lost accidentally or stolen, it is important to report this immediately.

 

What can I do?

  1. Keep your PIN secret.
  2. Don't write your PIN down anywhere.
  3. Report any lost or stolen cards immediately.

How to manage your credit cards safely

  1. Always keep your cards in a safe place.
  2. Immediately sign a new card as soon as you get it.
  3. Never let anyone take your card away from you to process a transaction. It needs to be in your field of view at all times.
  4. Don't enter your card details on public computers or internet cafes.
  5. Register for Verified by Visa.
  6. Memorise your CVV number.

At an ATM

Do

  • Report suspicious items or people around ATMs to the bank.
  • Familiarise yourself with the look and feel of the ATM so that you are able to identify any foreign objects attached to it.
  • Follow the instructions on the ATM screen carefully.
  • Cancel the transaction immediately if you are disturbed or distracted.
  • Change your PIN if you believe it has been compromised.

 

  • Memorise your PIN and keep it confidential, never write it down or share it with anyone, not even with your family members or a bank official.
  • Choose a PIN that will not be easily guessed. Do not use your date of birth as a PIN.
  • Cover your PIN when punching it in to prevent shoulder surfing.
  • Secure your card and your cash in your wallet, handbag or pocket before leaving the ATM.
  • Should your card be retained by an ATM, contact your bank and block your card before you leave the ATM.

Don't

  • Do not request or accept help from anyone outside the branch.
  • Never force your card into the slot as it might have been tampered with.

 

  • Don't use ATMs where the card slot, keypad or screen has been tampered with.
  • Avoid withdrawing large sums of cash.
 

Other scams

Be aware that fraudsters are notorious for using various methods to perform unauthorised transactions.

Card fraud


Prevent fraud on your bank card

Card fraud is the unauthorised use of a credit card account following the theft of the account holder's personal information. Various methods are used to perform unauthorised transactions from the account.

 
 

ATM fraud


Be vigilant at all times

Examples of ATM fraud

The ATM is tampered with in an effort to place a card skimming device over the card slot, copying the card information once your card is inserted. A small camera captures the PIN. Strangers may also offer to help to get your card or PIN, or to replace it without your knowledge.

How this scam works