Smart inContact allows you to safely approve Online Banking transactions on the Banking App, verify devices that log in to your profile, and use secure messaging to immediately report any fraudulent transactions 24/7.
Smart inContact uses secure messaging via the FNB Banking App, for you to manage and approve certain transactions when banking online.
For any unknown or suspicious transactions, you will be able to use the app to connect to the fraud helpline immediately.
When an attempt is made to log in to your Online Banking profile via a PC or mobile device that has not been verified, you will receive a notification via a Smart inContact requesting you to approve/verify the device.
If you suspect any unauthorised activity on your account you can connect to the fraud helpline immediately.
Smart inContact on the Banking App can be set from SZL P0.01, giving you full control of money going in and out of your account.
Report fraud for any suspicious swipes, withdrawals, payments, transfers and more.
We have changed the way you approve transactions that require authorisation while banking online.
Instead of receiving your OTP via SMS, Smart inContact uses interactive messaging via the Banking App, so that you can approve these transactions securely.
This means that you are no longer vulnerable should fraudsters attempt to perform a SIM swap on your number.
When an attempt is made to log in to your Online Banking profile via a PC or mobile device that has not been verified, you will receive a notification via Smart inContact requesting you to approve/verify the device.
You will have the option to accept and approve the PC or mobile device. If you suspect fraud or unauthorised activity on your account, you can report fraud immediately via the app.
You will be notified via the app of all account activity such as payments, deposits and swipes. If these are not authorised by you, you will be able to report fraud immediately.
Have more control of money going in and out of your account by personalising your Smart inContact settings.
Your Smart inContact alert amount can be set from L0.01 (this is the minimum amount that will trigger a Smart inContact message on your app when a transaction is performed on your account).
This is just another safety measure to ensure your online banking stays secure.
Smart inContact provides you with the means to easily and quickly report fraud via the app for any suspicious swipes, withdrawals, debit orders, payments, transfers and more.