Smart inContact
Approve transactions & report fraud
Smart inContact allows you to safely approve Online Banking transactions on the Banking App, verify devices that log in to your profile, and use secure messaging to immediately report any fraudulent transactions 24/7.
What this is
Stay secure and in control
Approve
Smart inContact uses secure messaging via the FNB Banking App, for you to manage and approve certain transactions when banking online.
Approve online transactions
Approve + interact
We have changed the way you approve transactions that require authorisation while banking online.
Verify devices
Approve transactions + verify devices
When an attempt is made to log in to your Online Banking profile via a PC or mobile device that has not been verified, you will receive a notification via Smart inContact requesting you to approve/verify the device.
Secure messaging
Secure, intelligent + interactive
You will be notified via the app of all account activity such as payments, deposits and swipes. If these are not authorised by you, you will be able to report fraud immediately.
Have more control of money going in and out of your account by personalising your Smart inContact settings.
Your Smart inContact alert amount can be set from L0.01 (this is the minimum amount that will trigger a Smart inContact message on your app when a transaction is performed on your account).
This is just another safety measure to ensure your online banking stays secure.
Report fraud
Report fraud immediately
Smart inContact provides you with the means to easily and quickly report fraud via the app for any suspicious swipes, withdrawals, debit orders, payments, transfers and more.
